Refund Policy

Refund Eligibility

At Studymind, we want you to be completely satisfied with your esports career development experience. We offer refunds under specific circumstances to ensure fairness for both our students and our educational mission.

• Course refunds available within 14 days of purchase for unused content
• Technical issues preventing course access qualify for full refunds
• Duplicate purchases will be refunded automatically within 3-5 business days
• Courses with less than 25% completion are eligible for partial refunds
• Premium subscriptions can be cancelled anytime with prorated refunds

Refund Process Timeline

Payment Method Specifics

Refund processing times vary depending on your original payment method. Here's what you can expect for different payment types:

• Credit/Debit Cards: 3-5 business days to appear on statement
• PayPal: Immediate credit to PayPal balance, 1-2 days to linked accounts
• Bank Transfer: 5-7 business days for domestic, 7-10 for international
• Digital Wallets: 1-3 business days depending on provider

Special Circumstances

We understand that unique situations may arise. Our team handles special cases with care and consideration for individual circumstances.

Non-Refundable Items

While we strive to be flexible, certain items and services are not eligible for refunds to maintain program integrity:

• Completed courses with issued certificates
• One-on-one coaching sessions that have been conducted
• Downloaded course materials and resources
• Access to exclusive community forums after 30 days
• Custom career consultation reports

Dispute Resolution

If you disagree with a refund decision, we encourage open communication. Our escalation process ensures fair treatment and thorough review of all cases.

You can request a review by a senior team member within 30 days of the initial decision. We're committed to finding mutually satisfactory solutions while maintaining fair policies for all students.