Privacy Policy
Last Updated: January 15, 2025
At Studymind, we're committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your personal information. This comprehensive privacy policy explains our practices and your rights regarding your data.
1. Information We Collect
We collect various types of information to provide and improve our esports career development services. The information we gather falls into several categories, each serving specific purposes in delivering our educational platform.
Personal Information
Usage Information
2. How We Use Your Information
Your information helps us create a personalized and effective learning experience. We use your data responsibly to enhance our services and support your career development journey in the esports industry.
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Service delivery and account management | Personal information, usage data | Contract performance |
| Personalized learning recommendations | Learning preferences, progress data | Legitimate interest |
| Customer support and communication | Contact information, support history | Contract performance |
| Platform improvement and analytics | Usage statistics, performance metrics | Legitimate interest |
| Marketing communications (with consent) | Email, communication preferences | Consent |
3. Data Sharing and Third Parties
We maintain strict controls over data sharing and only work with trusted partners who meet our security and privacy standards. Your information is never sold to third parties for their marketing purposes.
Service Providers
We share limited data with carefully selected service providers who help us operate our platform:
Important: All third-party partners are bound by strict data protection agreements and can only use your information for the specific services they provide to us. They cannot use your data for their own purposes or share it with others.
4. Your Privacy Rights
You have significant control over your personal information. We've designed our systems to make it easy for you to exercise these rights and maintain control over your data.
Access and Portability
You can request a complete copy of all personal information we hold about you. This includes your profile data, learning progress, and any other information associated with your account. We'll provide this in a commonly used, machine-readable format within 30 days.
Correction and Updates
You can update most of your information directly through your account settings. For information you cannot modify yourself, contact our support team, and we'll make the necessary corrections promptly.
Deletion Rights
You may request deletion of your personal information at any time. We'll remove your data within 30 days, except for information we're legally required to retain for business records or compliance purposes.
Marketing Preferences
You can opt out of marketing communications at any time through the unsubscribe link in emails or by adjusting your account preferences. Essential service communications will continue for active accounts.
5. Data Security and Protection
We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Our security practices are regularly reviewed and updated to address evolving threats.
In the unlikely event of a data breach that could affect your personal information, we'll notify you within 72 hours and provide detailed information about the incident and steps we're taking to address it.
6. Data Retention
We retain your personal information only as long as necessary to provide our services and fulfill the purposes outlined in this policy. Different types of data have different retention periods based on their purpose and legal requirements.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | Duration of account plus 3 years | Service provision and legal compliance |
| Learning progress data | Duration of account plus 1 year | Educational record keeping |
| Payment information | 7 years after last transaction | Financial compliance requirements |
| Marketing preferences | Until withdrawal of consent | Consent management |
| Support communications | 3 years after resolution | Quality assurance and training |
7. International Data Transfers
As a global platform serving the international esports community, we may transfer your data to countries outside the Philippines. We ensure all international transfers meet strict data protection standards.
When transferring data internationally, we use appropriate safeguards such as:
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us understand how you use our services and allow us to improve functionality and personalization.
Types of Cookies We Use
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our platform.
9. Children's Privacy
Our platform is designed for users aged 16 and older. We do not knowingly collect personal information from children under 16 without parental consent. If we discover that we have collected information from a child under 16 without proper consent, we will delete that information immediately.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at [email protected] so we can address the situation promptly.
10. Changes to This Privacy Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We'll notify you of any significant changes through your account email and by posting the updated policy on our website.
We encourage you to review this policy regularly to stay informed about how we protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team is committed to addressing your concerns promptly and thoroughly.
Email: [email protected]
Address: Cambridge St, Manila, 1900 Metro Manila, Philippines
Phone: +63288689817
For privacy-related requests, please include "Privacy Request" in your email subject line to ensure prompt handling by our specialized team.